Ts & Cs

WYLDE – CUSTOMER TERMS AND CONDITIONS

BY VISITING AND/OR USING THIS WEBSITE YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS.
 
It is hereby agreed:

1. About us

1.1 Company details. Wylde Market Ltd (company number 13937769) (“we”, “us”, “Wylde”) is a company registered in England and Wales and our registered office is at Unit 3, 18 Mereway Road, Twickenham, TW2 6RG. We operate the website www.wylde.market (the “Platform”).

1.2 Contacting us. To contact us please email questions@wylde.market.

1.3 Our Platform and purpose. We provide an online platform through which customers can order food and other products (“Products”). Products may be sold either:

• By Producers (third-party suppliers), with Wylde acting as their agent to conclude your order and arrange delivery; or
• By Wylde directly, where Wylde is the seller and contracts with you as principal.

1.4 Identifying the seller. The Platform will make clear at the time of order whether the seller is Wylde or a Producer.

2. Our contract with you

2.1 Scope of our relationship.

• Where Products are sold by Producers, the contract of sale is between you and the Producer. Wylde acts only as agent to facilitate your order and arrange delivery.
• Where Products are sold by Wylde directly, the contract of sale is between you and Wylde Market Ltd.

2.2 Commencement and duration. These terms (the “Terms”) apply to all use of the Platform and to any order you place. The contract commences when you accept these Terms and continues until terminated in accordance with clause 13.

2.3 Language. These Terms and all contracts are in English only.

2.4 Account. You may set up an account on the Platform, though this is not mandatory. You must keep your account details secure and are responsible for all activity under your account.

3. Placing an Order

3.1 Minimum age. You must be aged 18 or over. By placing an order you confirm this.

3.2 Order process. Please follow the onscreen prompts to place an order. You can check and correct errors before submission.

3.3 When a contract is formed.

• For Producer Products: your order constitutes acceptance of the Producer’s offer. The sales contract is between you and the Producer once you submit your order.
• For Wylde Products: your order constitutes acceptance of Wylde’s offer. The sales contract is between you and Wylde once you submit your order.

3.4 Confirmation. We will send you an email confirmation of your order.

3.5 Alcohol. You must be 18 or over to purchase alcohol. Deliveries must be accepted by an adult over 18.

4. The Products

4.1 Allergens. Products may contain or be prepared with allergens. Information is provided where available, but we cannot guarantee Products are free from allergens. You purchase at your own risk.

4.2 Images. Images are illustrative only. Products may vary.

4.3 Weights. Weights shown may be approximate and within a stated range.

4.4 Packaging. Packaging may differ from that shown online.

4.5 Availability. Not all Products or Producers are available in all areas and availability may vary.

5. Cancellation and returns

5.1 Perishable Products. For fresh or perishable food, you do not have a right to cancel once an order is placed.

5.2 Non-perishable Wylde Products. For Products sold directly by Wylde that are not perishable, you have a legal right to cancel within 14 days after delivery and receive a refund, in accordance with the Consumer Contracts Regulations 2013. You must inform us of your decision to cancel within this period and return the Products (at your cost unless defective). Refunds will be made within 14 days of us receiving the returned Products.

5.3 Faulty or misdescribed goods. You always have statutory rights to a refund, repair, or replacement where Products (whether sold by Wylde or a Producer) are faulty, damaged or misdescribed.

5.4 Cancellation by us or Producers. We or a Producer may cancel an order at any time. You will not be charged and any sums paid will be refunded.

6. Delivery

6.1 Estimated delivery times. Any delivery time given is an estimate only.

6.2 Responsibility for delivery.

• Where Products are sold by Producers, Wylde arranges delivery on their behalf.
• Where Products are sold by Wylde, Wylde is responsible for delivery to you.

6.3 Failed delivery. If delivery fails due to reasons attributable to you (e.g. not present, cannot be contacted), you remain liable for the order value.

6.4 Risk. Products are at your risk once delivered to your address (whether or not received in person).

6.5 Delays outside our control. We are not liable for delays caused by events outside our control, but you may cancel and receive a refund if there is a risk of substantial delay.

6.6 Failure to deliver. If we fail to deliver, our liability is limited to refunding the Products, except where caused by your own actions or omissions.

7. Price and charges

7.1 Prices.

• For Producer Products, prices are set by the Producer.
• For Wylde Products, prices are set by Wylde.
• Prices are those quoted at the time of order.

7.2 VAT. Prices may include or exclude VAT, as indicated.

7.3 Delivery charges. Shown at checkout before you confirm your order.

7.4 Pricing errors. If a clear pricing error occurs, we may cancel the order and refund you.

8. Payment

8.1 Payment methods. Payment is made via the Platform by card or other method shown.

8.2 Role in payment.

• For Producer Products, Wylde is authorised to accept payment on behalf of the Producer.
• For Wylde Products, Wylde accepts payment as the seller.

8.3 Payment security. You must keep payment details up to date. Orders may be cancelled if your payment method is invalid.

9. Our liability

9.1 Foreseeable loss only. We are liable for losses you suffer as a foreseeable result of breach, but not for unforeseeable losses.

9.2 No exclusion of mandatory liability. We do not exclude liability for death, personal injury, fraud, or breach of your statutory rights.

9.3 Consumer use only. Our Platform is for private use only; no liability for business losses.

9.4 Products sold by Producers. Wylde’s liability is limited to its role as agent, except where law requires otherwise.

9.5 Products sold by Wylde. Wylde is liable as seller in accordance with your UK statutory rights.

10. Termination and suspension

10.1Without limiting any of our other rights, we may suspend the supply or delivery of the Products to you, your use of your account and/or the Platform generally, or terminate the Contract with immediate effect by giving written notice to you, if you commit a breach of any term of the Contract.

10.2We may suspend your account or use of the Platform without liability to you if we reasonably believe it is being used by someone else or that its security has been compromised. 

10.3You may close your account and terminate this Contract at any time via the Platform.

10.4Termination of the Contract shall not affect your or our rights and remedies that have accrued as at termination.

10.5Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.

11. Data protection

We process your personal data in accordance with our Privacy Policy.

12. General

12.1Data protection. We will process your personal data in accordance with our privacy policy which is available at the following link: [ PRIVACY POLICY].

12.2 Assignment and transfer.

1. We may assign or transfer our rights and obligations under the Contract to another entity but will always notify you in writing or by posting on this webpage if this happens.
2. You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.

12.3Variation.  We may vary the Contract from time to time by notifying you when you next log in to the Platform. We will either ask you to agree to the updated Terms before continuing, or we will give you a notice period during which you can notify us that you do not agree to the updated Terms, and if we do not hear from you during that notice period you will be deemed to have accepted the updated Terms and the Terms will be deemed updated from the end of the notice period. Any such changes will not affect any existing Orders that have been accepted. 

12.4Waiver.  If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations.  If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.

12.5Severance.  Each paragraph of these Terms operates separately.  If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

12.6Third party rights.  The Contract is between you and us.  No other person has any rights to enforce any of its terms.

12.7Governing law and jurisdiction.  These Terms are governed by English law. You may bring legal proceedings in the English courts or (if you live in Scotland or Northern Ireland) in your local courts.